44 local teams need look quite a lot of looking after. The various systems
we have are often badly designed, poorly implemented and unreliable.
The role of technical support must be both reactive to problems as they
occur and proactive in an attempt to stop problems happening before
they cause too much disruption.
I have worked on numerous projects which require technical support in
a variety of areas. I provide support for the Documentum CMS on a dailiy
basis, support for audio, video and text output across the local sites.
I also visit local sites to ensure that problems can be addressed and
where possible use my team in Birmingham and wider BBC and external
companies to solve technical problems.
CMS
- Front line support and development of CMS
Video - Encoding, editing, applications support
Webcasting - onsite and remote webcasting
support.
Dreamweaver / HTML / Javascript - support
for coding problems
IT
- desktop support for users
Microsoft - desktop support for microsoft
applications
Photoshop - imaging guidance
Rhinos - Technical development and support
for bespoke rhinocam system
